tekom - Tagungen

Interviewing SMEs Effectively

  • Fachvortrag
  • Professionelles Schreiben
  • 09. November
  • 09:00 - 09:45 AM (MEZ)
  • C4.2/3
  • beendet
  • Folien
  •  Nicky Bleiel

    Nicky Bleiel

    • Innovative Systems, Inc.

Inhalt

Interviewing subject matter experts (SMEs) is an important skill technical communicators need to master to do our jobs effectively. In this talk, we will discuss tips and tricks for all three stages of an interview – preparing, conducting, and following up. We’ll discuss how to use the principles of both journalism and technical communication for an efficient and productive interview — whether the interview is in-person, virtual, or asynchronous.

Das lernen Sie

We will discuss:

  • The 3 stages of an interview
  • Preparing questions
  • The “magic” question
  • Virtual, asynchronous, and proactive interviewing

Resources for both technical communicators & SMEs will be provided.

Referent:in

 Nicky Bleiel

Nicky Bleiel

  • Innovative Systems, Inc.
  • Zum Profil
Biografie

Nicky Bleiel is the Senior Information Developer and Content Strategist at Innovative Systems. She is an STC Fellow & Past President with more than 20 years of experience writing and designing content for software products in a variety of industries. See nickybleiel.com for her talks and articles.