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Agentic Workflows: How Our LLM-Powered Tool Scales AI-Supported Documentation

  • Tutorial
  • Künstliche Intelligenz (KI) in der Technischen Kommunikation
  • 11. November
  • 04:45 PM (MEZ) - 05:45 PM (MEZ)
  • C7.3
  • Gabriele Buchner

    Gabriele Buchner

    • SAP SE
  • Mike Swain

    Mike Swain

    • SAP SE
  • Sebastian Sappl

    Sebastian Sappl

    • SAP SE

Inhalt

This tutorial introduces the User Assistance AI Suite, an LLM-powered app for user assistance experts at SAP that delivers agentic workflows for documentation. We show how AI can be operationalized through a combination of agentic prompt building, contextual workspaces, and retrieval-augmented generation (RAG).

A curated library of predefined prompt templates ensures consistent, high-quality AI output. Complementing this, the Agentic Prompt Builder transforms user intent into structured, reusable prompt templates. Workspaces establish controlled environments by combining prompts with domain-specific knowledge.

Our tutorial demonstrates how moving from isolated prompts to context-aware, multi-step AI workflows enables scalable, high-quality content creation and review. Attendees will leave with practical insights into designing agentic systems that balance automation with control, and that turn generative AI into a trustworthy tool for professional documentation.

Das lernen Sie

Attendees will learn how AI supports UA roles, see how a shared vision became a working solution, and leave inspired to try AI in their own workflows.

Vorkenntnisse

Basic knowledge of large language models

Referent:innen

Gabriele Buchner

Gabriele Buchner

  • SAP SE
Biografie

Gabi Buchner is an experienced translator, writer, and trainer with a strong focus on integrating AI into language-centric workflows. With a background in conversation design for AI assistants, she leads innovative projects at SAP that explore how large language models and AI agents can support writing, translation, and terminology work. She regularly runs prompting workshops and training sessions to help professionals develop practical skills in generative AI. Gabi also addresses the multilingual, multicultural, and ethical dimensions of AI assistants and has shared her insights through blogs and talks at global conferences.

Gabi Buchner is an experienced translator, writer, and trainer with a strong focus on integrating AI into language-centric workflows. With a background in conversation design for AI assistants, she leads innovative projects at SAP that explore how large language models and AI agents can support writing, translation, and terminology work. She regularly runs prompting workshops and training sessions to help professionals develop practical skills in generative AI. Gabi also addresses the multilingual, multicultural, and ethical dimensions of AI assistants and has shared her insights through blogs and talks at global conferences.

Mike Swain

Mike Swain

  • SAP SE
Biografie

Mike Swain has more than two decades of experience creating engaging documentation for complex software. He's the UA Lead at SAP Digital Manufacturing in Walldorf, where he drives AI innovation for user assistance across SAP Digital Supply Chain. His career spans pioneering entrepreneurial ventures, like launching a highly popular cinematic website, to leading European marketing initiatives at Skyva International and shaping technical content as an Information Developer at SAP SE. With a blend of technical acumen, creative communication, and strategic leadership, he offers insights you can count on in the world of technical authorship.

Mike Swain has more than two decades of experience creating engaging documentation for complex software. He's the UA Lead at SAP Digital Manufacturing in Walldorf, where he drives AI innovation for user assistance across SAP Digital Supply Chain. His career spans pioneering entrepreneurial ventures, like launching a highly popular cinematic website, to leading European marketing initiatives at Skyva International and shaping technical content as an Information Developer at SAP SE. With a blend of technical acumen, creative communication, and strategic leadership, he offers insights you can count on in the world of technical authorship.

Sebastian Sappl

Sebastian Sappl

  • SAP SE
Biografie

Sebastian Sappl is a Senior User Assistance Developer at SAP Digital Manufacturing in Garching, specializing in complex integration topics. Drawing on his background as a simultaneous interpreter for the automotive industry, he has a deep-seated passion for upskilling and exploring new technological frontiers. He actively drives initiatives around data-driven user assistance and AI, using his programming skills to create practical use cases for large language models in technical writing. As a coach in prompting workshops, Sebastian empowers his colleagues to effectively leverage generative AI, blending linguistic precision with technical innovation.

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