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2026 - An AI Odyssey for Technical Communicators

  • Fachvortrag
  • Künstliche Intelligenz (KI) in der Technischen Kommunikation
  • 11. November
  • 10:00 AM (MEZ) - 10:45 AM (MEZ)
  • C7.1
  • Kees van Mansom

    Kees van Mansom

    • Accenture

Inhalt

Remember the opening scene of '2001 - A Space Odyssey', where ape-like creatures get inspiration from a mysterious monolith? I often have the feeling that we are in the same situation when it comes to AI; at the start of a journey of change triggered by a flash of inspiration. Though we fear the impact of this new AI toolset, we can also see the potential of it for our profession. But should we leave it to our IT departments to decide how AI is used in our profession, or should we take control?

If there is one thing I learned about change, it is that successful changes are done from the inside. In this presentation, I will explain and demonstrate how technical communicators can become the designers of the new agentic workforce in which technical authors and AI agents work together on better user experiences. By doing so, we will be streamlining and optimizing our ways of working in the end-to-end process from maintenance design to technical documentation and training during the entire product lifecycle. And it will require no technical knowledge or prompting skills to get started.

Das lernen Sie

Participants will gain a deep insight in how they can design user journeys for AI Agents that have a real impact on their work. Real-life examples will provide inspiration for triggering change in their own organizations. 

Vorkenntnisse

Some knowledge about information design

Referent:in

Kees van Mansom

Kees van Mansom

  • Accenture
Biografie

Before my career had even properly begun, I was already dismissed as a temporary worker because I told my manager the work was so repetitive it made me feel like a robot. Since then, my mission has been to use and explain technology in a way that motivates people and helps them reinvent themselves. Working together with my clients on technical innovations in a team setting gives me satisfaction and energy.

By combining a proven innovation approach with design thinking and storytelling techniques, I activate changes that are embraced at all levels of the organization and lead to maximum and lasting impact. I enjoy pushing the boundaries of what is technically possible and continuously learn and look for different scenarios to solve complex challenges, but always from the perspective that it must bring value to my clients and result in a better experience for their customers and employees.

As Technical Publication Services Lead at Accenture, I help them in transforming their processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

Before my career had even properly begun, I was already dismissed as a temporary worker because I told my manager the work was so repetitive it made me feel like a robot. Since then, my mission has been to use and explain technology in a way that motivates people and helps them reinvent themselves. Working together with my clients on technical innovations in a team setting gives me satisfaction and energy.

By combining a proven innovation approach with design thinking and storytelling techniques, I activate changes that are embraced at all levels of the organization and lead to maximum and lasting impact. I enjoy pushing the boundaries of what is technically possible and continuously learn and look for different scenarios to solve complex challenges, but always from the perspective that it must bring value to my clients and result in a better experience for their customers and employees.

As Technical Publication Services Lead at Accenture, I help them in transforming their processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

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