Prompt Analytics : Identifying and fixing content gaps
- Fachvortrag
- Künstliche Intelligenz (KI) in der Technischen Kommunikation
- 12. November
- 09:00 - 09:45 AM (MEZ)
- C6.1
-
Dr Selvaraaju Murugesan
- Document360
Inhalt
Given the prominence of chatbots across many documentation sites, it is important for technical writers to harness the power of analytics by analysing all prompts in a privacy-centric way. Unlike lexical search analytics whereby technical writers only get list of keywords, prompt analytics provide a clear intent of the “ASK”. Analysing all prompts entered in your chatbot helps technical writers to quickly identify knowledge gaps, address trending topics, and fix the documentation gaps. Moreover, understanding prompt drift helps technical writers how customer behaviour is changing and it help them fix content accordingly.
Das lernen Sie
Key takeaways are
- Introduction to Prompt analytics
- lexical search keywords vs prompts
- Types of prompt analytics
- Identify knowledge gaps
- Identify trending topics
- Fixing content gaps
- Creaing and updating knowledge
Vorkenntnisse
Nil
Referent:in
Biografie