Fer O'Neil PhD ABD is the Senior Knowledgebase Manager at ESET, a cybersecurity company headquartered in Bratislava, Slovakia, with an office in San Diego, California. In addition to technical communication, Fer has presented internationally on topics such as human-computer interaction, usability and user experience, and localization. He applies his research both professionally and academically, with his work published in industry publications and academic journals across various areas of technical communication.

Fer O'Neil PhD ABD is the Senior Knowledgebase Manager at ESET, a cybersecurity company headquartered in Bratislava, Slovakia, with an office in San Diego, California. In addition to technical communication, Fer has presented internationally on topics such as human-computer interaction, usability and user experience, and localization. He applies his research both professionally and academically, with his work published in industry publications and academic journals across various areas of technical communication.

Chelsea Fulton is a Senior Technical Writer at ESET. Throughout her career, Chelsea has created and managed style guides, implemented content strategies, and improved content review lifecycles at multiple companies and large corporations. She is responsible for collaborating with senior management to plan, create, implement, and evaluate the content quality lifecycle for the ESET documentation team.

Chelsea Fulton is a Senior Technical Writer at ESET. Throughout her career, Chelsea has created and managed style guides, implemented content strategies, and improved content review lifecycles at multiple companies and large corporations. She is responsible for collaborating with senior management to plan, create, implement, and evaluate the content quality lifecycle for the ESET documentation team.