Vita

Rachna Bansal has spent over two decades making information clearer, more inclusive, and more useful - across India, Germany, and Ireland, and for audiences ranging from global enterprise users to the AI tools now answering their questions.

At ServiceNow, she is navigating firsthand what it means to write for two audiences: the human who reads, and the machine that retrieves.
Spoiler: The skills that make a great technical writer turn out to be exactly what AI-native documentation needs.

In this talk, she brings practical techniques, real examples from ServiceNow, and a reassuring message for every writer wondering where they fit in an AI-shaped future, you were already halfway there.

Soziale Medien

• https://www.linkedin.com/in/bansalrachna/