Jahrestagung Detail

Zurück zum Tagungsprogramm

Lessons learned from transforming authoring processes with Generative AI

  • Fachvortrag
  • Inhaltserstellung & Redaktion
  • 06. November
  • 10:00 AM (MEZ) - 10:45 AM (MEZ)
  • C6.1
  • beendet
  • Kees van Mansom

    Kees van Mansom

    • Accenture

Inhalt

Imagine a world without technical authors, illustrators, and translators, where large cloud-based computers produce tons and tons of technical information. No more deadlines, no more tedious review processes and no more worries about translations: It’s all in the machine!

Is this a nightmare scenario or simply a utopia created by technology companies? 

I was once in a meeting where one of our technology leaders suggested this scenario. I only needed one question to make him change his mind: Did you know that 85% of the work of most technical authors at our clients is in maintaining existing documentation? There is no business case for using GenAI to blindly create new content. But there are many other opportunities to use Generative AI (and other forms of AI) to empower technical authors to achieve more. In this session, I will share my experiences from the past year and perhaps throw in a demo or two to illustrate how we can prepare for the future of technical publications.

Das lernen Sie

Participants will gain a deep insight on how GenAI can be used in an effective way to increase their productivity and how generative AI can enhance the use of their content in Aftersales.

Vorkenntnisse

Structured content authoring

Referent:in

Kees van Mansom

Kees van Mansom

  • Accenture
Biografie

Before my career had even properly begun, I was already dismissed as a temporary worker because I told my manager the work was so repetitive it made me feel like a robot. Since then, my mission has been to use and explain technology in a way that motivates people and helps them reinvent themselves. Working together with my clients on technical innovations in a team setting gives me satisfaction and energy.

By combining a proven innovation approach with design thinking and storytelling techniques, I activate changes that are embraced at all levels of the organization and lead to maximum and lasting impact. I enjoy pushing the boundaries of what is technically possible and continuously learn and look for different scenarios to solve complex challenges, but always from the perspective that it must bring value to my clients and result in a better experience for their customers and employees.

As Technical Publication Services Lead at Accenture, I help them in transforming their processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

Before my career had even properly begun, I was already dismissed as a temporary worker because I told my manager the work was so repetitive it made me feel like a robot. Since then, my mission has been to use and explain technology in a way that motivates people and helps them reinvent themselves. Working together with my clients on technical innovations in a team setting gives me satisfaction and energy.

By combining a proven innovation approach with design thinking and storytelling techniques, I activate changes that are embraced at all levels of the organization and lead to maximum and lasting impact. I enjoy pushing the boundaries of what is technically possible and continuously learn and look for different scenarios to solve complex challenges, but always from the perspective that it must bring value to my clients and result in a better experience for their customers and employees.

As Technical Publication Services Lead at Accenture, I help them in transforming their processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

zurück