tekom - Tagungen

Lessons learned from transforming authoring processes with Generative AI

  • Fachvortrag
  • Inhaltserstellung
  • 06. November
  • 10:00 - 10:45 AM (MEZ)
  • C6.1
  • beendet
  •  Kees van Mansom

    Kees van Mansom

    • Accenture

Inhalt

Imagine a world without technical authors, illustrators, and translators, where large cloud-based computers produce tons and tons of technical information. No more deadlines, no more tedious review processes and no more worries about translations: It’s all in the machine!

Is this a nightmare scenario or simply a utopia created by technology companies? 

I was once in a meeting where one of our technology leaders suggested this scenario. I only needed one question to make him change his mind: Did you know that 85% of the work of most technical authors at our clients is in maintaining existing documentation? There is no business case for using GenAI to blindly create new content. But there are many other opportunities to use Generative AI (and other forms of AI) to empower technical authors to achieve more. In this session, I will share my experiences from the past year and perhaps throw in a demo or two to illustrate how we can prepare for the future of technical publications.

Das lernen Sie

Participants will gain a deep insight on how GenAI can be used in an effective way to increase their productivity and how generative AI can enhance the use of their content in Aftersales.

Vorkenntnisse

Structured content authoring

Referent:in

 Kees van Mansom

Kees van Mansom

  • Accenture
  • Zum Profil
Biografie

In 1991, I wrote my first technical instruction. The objective of the instruction was to prevent cold cracking in welding steel bridges. It was then, that I learned to put myself in the shoes of the user and to tailor my documentation to their specific context and requirements. A welder doesn't read a long manual, so the instruction had to be minimalistic and memorable.

My main motivation – you could call it my purpose - has always been helping other people, and I feel at my best when working on solutions that have a positive impact on people’s work and life. Like the welding instruction that explained a new way of working on just 4 pages, allowing welders to deliver bridges that can stand for over a 100 years.

Fast forward >30 years and I find myself now building bridges in organizations, innovating the way Technical Publications are developed and used. Though my role has changed over time, deep in my heart I am still that technical writer: combining innovation, storytelling and writing to design and explain innovative solutions. I can activate real change in complex technical publication landscapes and get the commitment from key stakeholders to maximize the impact of technical innovations and process transformations.

As a leader in technical publications, I help my clients in transforming their technical publication processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

In 1991, I wrote my first technical instruction. The objective of the instruction was to prevent cold cracking in welding steel bridges. It was then, that I learned to put myself in the shoes of the user and to tailor my documentation to their specific context and requirements. A welder doesn't read a long manual, so the instruction had to be minimalistic and memorable.

My main motivation – you could call it my purpose - has always been helping other people, and I feel at my best when working on solutions that have a positive impact on people’s work and life. Like the welding instruction that explained a new way of working on just 4 pages, allowing welders to deliver bridges that can stand for over a 100 years.

Fast forward >30 years and I find myself now building bridges in organizations, innovating the way Technical Publications are developed and used. Though my role has changed over time, deep in my heart I am still that technical writer: combining innovation, storytelling and writing to design and explain innovative solutions. I can activate real change in complex technical publication landscapes and get the commitment from key stakeholders to maximize the impact of technical innovations and process transformations.

As a leader in technical publications, I help my clients in transforming their technical publication processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.