IA for AI: Structuring content to get better answers from chatbots and other delivery platforms

Fachvortrag
Content-Strategie & Informationsarchitektur

Rahel Bailie
- Altuent

Inhalt

The growing trend of using AI chatbots as a mechanism to retrieve content from a portal of customer support information is changing the way we create and structure our content. Information Architecture for Artificial Intelligence is an exploration of how structure helps content producers get better content delivery results. The idea that applying AI to a mass of unstructured content will solve content findability issues is magical thinking. There are techniques that make content more suitable for use in an AI environment. Structure is a big part of it, and these six types of structural techniques can work in tandem for a powerful findability boost.

Das lernen Sie

Attendees will learn about six types of structure, how they interact for more accurate content delivery, and guidelines for when to use and combine these techniques.

Vorkenntnisse

Experience with technical documentation, structured content, or UX writing

Referent:in

Rahel Bailie

Altuent

Zum Profil

Biografie

Rahel Anne Bailie is the Content Solutions Director at Altuent, an Irish-based agency focusing on structured content, AI content readiness, and user adoption. She is well-known in the content industry, with books, awards, and accolades to her name. More importantly, she is passionate about content and has spent over two decades helping companies make sense of their operations, taking on increasingly-complex problems in the areas of content strategy, content operations, knowledge management, creative operations, and related areas where she makes order from content chaos.

Rahel Anne Bailie is the Content Solutions Director at Altuent, an Ireland-based agency focusing on elevating knowledge in the enterprise through structured content, AI content readiness, and user adoption. She is well-known in the content industry, with books, awards, and accolades to her name. More importantly, she is passionate about content and has spent over two decades helping companies make sense of their operations, taking on increasingly-complex problems in the areas of content strategy, content operations, knowledge management, creative operations, and related areas where she makes order from content chaos.

zurück