From content creation to users’ success: ensuring AI deployment value

Technology Days
Künstliche Intelligenz (KI) in der Technischen Kommunikation

29. Oktober
14:00 - 14:40 PM (MEZ)

beendet

Josh Anderson
- Paligo
Keren Brown
- Zoomin

Inhalt

The age of AI is upon us and we’re all learning how it will affect our work. There are huge efficiency gains to be made, but what’s the smartest - and most secure - way to enjoy those efficiencies? Using the power of AI to improve customer self-service and knowledge base searches is a no-brainer. The question is - how do you do it right? Join this session to learn how to maximize the value of your technical content for AI applications.

Das lernen Sie

- Key concepts you need to know about implementing AI applications

- How AI is transforming the way technical writers work

- How to optimise your knowledge for AI value

Referent:innen

Josh Anderson

Paligo

Zum Profil

Biografie

Josh Anderson is an American Canadian Information Architect at Paligo. He analyzes and structures content to reveal the insights that come from the creative organization of information. He has spoken at industry conferences such as LavaCon, ConVEx, and World IA Day. Josh lives in Toronto, Canada.

Keren Brown

Zoomin

Zum Profil

Biografie

Keren Brown currently is VP Value and Enablement at Zoomin, where she leads Sales Enablement, Customer Value and Education, Product enablement and adoption, and Marketing. Keren helps techcomm managers articulate the measurable value of their technical documentation to their upper management, and helps them implement GPT solutions for their own knowledge portals.

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