Delightful Documentation? Improving Documentation Quality with the Kano Model
- Fachvortrag
- Nutzer-Beteiligung & -Feedback
-
Yoel Strimling
- Ceva Inc.
Inhalt
Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?
The Kano Model is used in many industries during the product/service development and design phases to determine which proposed features will have the greatest effect on customer satisfaction.
This talk presents the results of two applied research studies, and proposes a focused, clearly defined, and reader-derived definition of documentation quality based on empirically tested information quality categories and dimensions. It will provide you with a sound theoretical basis for focusing on certain dimensions of documentation quality in your writing to increase reader satisfaction.
Das lernen Sie
In this talk, we will get some clear, practical, research-based takeaways that can be used to:
- Collect meaningful and actionable feedback
- Create clear and reliable methods and metrics for measuring documentation quality