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Consistency in UI and User Documentation – Challenges, Examples, and Recommendations

  • Fachvortrag
  • Softwaredokumentation
  • Dr. Marie-Christine Gosselin

    Dr. Marie-Christine Gosselin

    • Enclustra GmbH

Inhalt

Inconsistencies between the user interface (UI) of a product and its user documentation reduces customer satisfaction. Previous studies have found that challenges are related to the lack of context, the lack of awareness, and the lack of internal processes. This presentation shows examples of inconsistencies between the UI and the user documentation of a product, as well as the results of interviews with three experienced technical writers.

Das lernen Sie

Based on a literature review, practical examples, and interviews, recommendations are formulated to help teams working as efficiently as possible with UI strings and user documentation.

Vorkenntnisse

Basic concepts of technical writing: terminology, translation memory, content management system.

Referent:in

Dr. Marie-Christine Gosselin

Dr. Marie-Christine Gosselin

  • Enclustra GmbH
Biografie

Marie-Christine Gosselin has a strong scientific background: bachelor's and master's degrees in physics, and doctor's degree in engineering. After doing scientific research for several years, she worked in a technical software company. In 2018, she started her career as technical writer, where she quickly became a reference for her coworkers. In 2023, she graduated from the TCLoc master’s program from the University of Strasbourg. She is inspired to develop automated solutions to increase consistency and reduce maintenance efforts. She is also interested in terminology tools and processes.

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