Bridging Teams, Processes, and Technologies for Creating Owner’s Manuals at Mercedes-Benz
- Partnerpräsentation
- Inhaltserstellung
- 11. November
- 10:00 - 10:45 AM (MEZ)
- C7.1
Inhalt
Mercedes-Benz delivers vehicle’s owner’s manuals of approximately 40 carlines to over 80 markets in 36 languages through four delivery channels. It’s not a surprise that the processes related to creating and delivering the customer-facing content are very complex. They involve multiple teams, tools, and processes.
But how to make sure that all these pieces work together towards the common goals? How to verify that each team uses the right tools and processes to efficiently contribute their share into creating technical documentation? This requires building bridges between the teams and technologies across the entire organization.
Join us at this session to learn which approaches and practices are used in Mercedes-Benz to encourage and manage collaboration between all teams involved in creation and delivery of technical documentation, and how these methodologies can be useful for any large company in any industry, especially for those companies that produce complex technical documentation for complex products and operate on multiple markets.
Das lernen Sie
- Why all 3 pillars – knowledge, processes, tools – should be bridged
- How to capture knowledge across the teams to help teams collaborate
- How Agile helps in coordinating teams, defining and communicating requirements across the teams
Vorkenntnisse
no prior knowledge required
