The Care and Feeding of SMEs

Satellitenkonferenz
Projekt-, Team- und Kostenmanagement in der Technischen Kommunikation

03. November
10:30 AM (MEZ) - 11:15 AM (MEZ)
Channel E

beendet

Ezriel Yellin
- Palo Alto Networks

Inhalt

As technical communication specialists, we are tasked with the responsibility of collecting the information and providing it to our users. As we know, our main source of information are the developers and engineers (the SMEs) who provide us with the information that we need.

We need to establish proper relationships with the SMEs in our companies so that we can collect the information that we need. A poor working relationship increases our difficulty in getting effective information. The difficulty is that occasionally there is an adversarial relationship between technical writers and SMEs, who are not willing to spend hours struggling with someone who will not understand what they are saying.

We have to develop proper strategies that train the SMEs to recognize that we are the ones who can make their jobs easier.

Attendees discover that SMEs, like all other people have different personality types, and require different approaches. We will discuss some good strategies to use when speaking with the experts so as to maximize the quality of the information, maximize the use of their time, and finally, how we can rise up and make them consider us as true partners in their work.

Referent:in

Ezriel Yellin

Palo Alto Networks

Zum Profil

Biografie

Ezriel Yellin ist seit 1993 eine führende Persönlichkeit im Bereich der technischen Kommunikation. Im Laufe seiner Karriere hat er umfassende Erfahrungen in verschiedensten Branchen gesammelt und eng mit Entwicklern, Ingenieuren und Projektmanagern zusammengearbeitet. Neben der Erstellung hochwertiger Dokumentationen beschäftigt er sich intensiv mit der transformativen Rolle der Künstlichen Intelligenz und ihrem wachsenden Potenzial zur Weiterentwicklung der technischen Kommunikation.

Im Verlauf seiner beruflichen Laufbahn war Ezriel zudem als Trainer und Projektmanager tätig und verbindet strategische Führung mit praktischer Expertise. In den letzten Jahren hat er bedeutende Führungsrollen innerhalb der Fachgemeinschaft übernommen, unter anderem als stellvertretender Vorsitzender von tekom-Israel sowie als Schatzmeister des Vorstands von tekom-Europe.

Ezriel verfügt über einen Abschluss in Stadtplanung von der McGill University, ein Aufbaustudium in Betriebswirtschaft sowie einen höheren Abschluss in Religionswissenschaften.

Ezriel Yellin has been a leader in technical communication since 1993, building extensive experience across diverse industries while collaborating with developers, engineers, and project managers. Beyond creating high-quality documentation, he has been actively exploring the transformative role of Artificial Intelligence and its growing potential to enhance the field of technical communication.

Over the course of his career, Ezriel has also served as a trainer and project manager, combining strategic oversight with hands-on expertise. In recent years, he has taken on prominent leadership roles within the professional community, serving as Deputy Chairperson of tekom-Israel and Executive Board Treasurer of tekom-Europe.

Ezriel holds a degree in Urban Planning from McGill University, a graduate diploma in Business Management, and an advanced degree in Religious Studies.

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