So You Think You Know What Your Readers Want?
- Fachvortrag
- User Experience
- 04. November
- 15:30 - 16:15 PM (MEZ)
- Channel C
- beendet Folien
-
Yoel Strimling
- CEVA-DSP
Inhalt
Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?
This talk presents data from an applied research study that proposes a focused, clearly defined, and reader-oriented model for collecting meaningful and actionable feedback to improve documentation quality and increase reader satisfaction.
Das lernen Sie
When we are done, you will have a narrow yet comprehensive set of empirically tested information quality dimensions that you can use to make your readers happy. And who doesn't want happy readers?
Vorkenntnisse
None
Referent:in
Yoel Strimling
- CEVA-DSP
- Zum Profil
Biografie