Inhalt
We’re excited to invite you to a behind-the-scenes look at how we transformed our Support Portal into a more intuitive, user-focused experience.
This session will walk you through the strategy, research, and collaboration that went into revamping our support portal’s information architecture. You’ll learn how we tackled real user pain points—like difficult navigation, scattered content, and unclear journeys—and rebuilt the portal from the ground up to meet the needs of admins, editors, and everyday users alike. We’ll share how we gathered feedback across teams, mapped user journeys, streamlined categories, and restructured content to guide users to the right answers—faster. This project was not only a technical and structural revamp—it was also a testament to resilience and teamwork. With two moms of two leading the charge, we navigated life’s unpredictability while delivering a large-scale transformation on time. It’s a reminder that flexibility, empathy, and strong collaboration are just as crucial as planning and execution. Whether you're curious about the process or the outcomes, or looking to replicate something similar, this session is for you.
Das lernen Sie
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User-Centric Structure
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Customer-Centered Decisions
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Journey-Based Navigation
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Content Strategy Overhaul
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Scalable Design
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Cross-Functional Collaboration
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Continuous Improvement Framework
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Balancing Life and Deadlines