"May the Bots Be With You": Enabling Smarter Conversation Design
- Fachvortrag
- 02. November
- 17:00 - 17:45 PM (MEZ)
- Channel C
- beendet Folien
-
Marianne Macgregor
- SAP SE
-
Sabrina Stork
- SAP SE
Inhalt
With Gartner predicting that by 2022 70% of white-collar workers will be interacting with conversational platforms daily, conversation design is becoming increasingly important. To ensure the success of chatbots and to get this type of human/machine interaction right, a lot of thought and care needs to be placed in the design of the conversational flow. This talk covers ten top tips to help design even smarter chatbot conversations.
Das lernen Sie
The objective is to provide an understanding of the top ten tips from a recommended conversation design process for chatbots, so listeners are able to design chatbot conversations that are clear, natural, and logical to users.
Vorkenntnisse
No prior knowledge is required. Interesting to all, approachable for beginner level and up, but mainly for anyone interested in designing clear and natural conversations for bots.