"May the bots be with you": Getting started with conversation design
- Workshop
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Marianne Macgregor
- SAP SE
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Sabrina Stork
- SAP SE
Inhalt
Conversation design is becoming more important with the increase in the number of business chatbots. It’s important to get this type of human/machine interaction right. The workshop covers group exercises to design a simple sample dialogue, set and manage user expectations, and create expressions/utterances for training data. A generic common use case, personas and needs will be provided.
Das lernen Sie
The objective is to provide a deeper understanding of three steps in the conversation design process for chatbots through hands-on practice. These steps can be used in any conversation design project.
Vorkenntnisse
No prior knowledge is required. Interesting to all, approachable for beginner level and up, but mainly for anyone interested in designing clear and natural conversations for bots.