tekom - Tagungen

Jahrestagung Tagungsprogramm Detail

Zurück zum Tagungsprogramm

Fast Times at Talkdesk: Managing API Documentation at a Decacorn

  • Fachvortrag
  • Softwaredokumentation
  • 09. November
  • 09:00 - 09:45 AM (MEZ)
  • C5.2/3
  • beendet
  • Ana Duarte

    Ana Duarte

    • Talkdesk

Inhalt

How I create and manage developer documentation at work at Talkdesk, an API-first company. We follow a software development strategy that is focused on allowing our partners and customers to integrate with our systems in a customized, easy, and flexible way. APIs are a key element in this approach. And this requires structured and well-written developer documentation so that our customers can learn how to use our APIs.

Das lernen Sie

- It’s not always easy being a technical writer as not everyone fully understands the importance of technical writing, but a technical writer does. 

- Developer documentation requires working with several stakeholders.

<quillbot-extension-portal></quillbot-extension-portal>

Vorkenntnisse

API knowledge

Referent:in

Ana Duarte

Ana Duarte

  • Talkdesk
Biografie

I studied at Universidade da Beira Interior and Universidade do Porto, where I specialized in Sciences of Communication. In addition to these Bsc and Master's degrees, I also have an Executive degree, from Católica Lisbon School of Business and Economics, on Entrepreneurship, Management, and Innovation.

I have been working at tech startups with an international scope since 2015. All my professional experiences revolve around writing. I’ve been working as a technical writer since 2019, and I have two technical writing certifications: Easy Way to Technical Writing and Technical Writing Certification.

I’ve made public presentations within the scope of my work (not as a technical writer though) all over Portugal and also in the USA, Dubai, Belgium, and the UK. Regarding technical writing, I’ve organized technical several writing workshops to help my colleagues at Talkdesk improve their writing skills.

<quillbot-extension-portal></quillbot-extension-portal>

I studied at Universidade da Beira Interior and Universidade do Porto, where I specialized in Sciences of Communication. In addition to these Bsc and Master's degrees, I also have an Executive degree, from Católica Lisbon School of Business and Economics, on Entrepreneurship, Management, and Innovation.

I have been working at tech startups with an international scope since 2015. All my professional experiences revolve around writing. I’ve been working as a technical writer since 2019, and I have two technical writing certifications: Easy Way to Technical Writing and Technical Writing Certification.

I’ve made public presentations within the scope of my work (not as a technical writer though) all over Portugal and also in the USA, Dubai, Belgium, and the UK. Regarding technical writing, I’ve organized technical several writing workshops to help my colleagues at Talkdesk improve their writing skills.

<quillbot-extension-portal></quillbot-extension-portal>
zurück