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Laura Katajisto is a Solutions Architect at Etteplan. After a 20-year career in technical communication, she’s done it all – technical writing, information design, CMS development, process improvement, and lately, digital content creation, publishing, and delivery, just to name a few. Laura’s looked at tech comms from both business and IT side, and worked with several different companies helping them with the digitalization of technical documentation. Laura is a popular speaker and trainer, and likes to share what she’s learned. She’s just so very lazy in Twitter.