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Hanna Heinonen is a doctoral researcher at Tampere University and the Digital Content Lead at KONE Corporation. She has 20 years of experience in the field of technical communication as a writer, illustrator, information designer and other related roles. Her specialties include information architecture and design, user-centered, task-based documentation, topic-based structured content creation (DITA XML), and content management systems and tools. She is pursuing a Ph.D. in Interactive Technology at Tampere University, researching what XR can offer to technical communication.