tekom - Tagungen

Dive into the landscape of online content strategy and user assistance

  • Fachvortrag
  • Inhaltserstellung
  • 08. November
  • 12:05 - 12:50 PM (MEZ)
  • C4.2/3
  • beendet
  • Folien
  •  Sabine Berland

    Sabine Berland

    • Mirakl

Inhalt

How to prepare for the next online user assistance generation.

No, I’m not going to tell you about chatbots: be realistic, do you use them? I’d rather be pragmatic and advocate for a solid basis to strongly help our end-users.

Indeed, on a daily basis, it can be difficult to follow the pace of Agile developments and continuous delivery of online Saas software.

Let’s take a look at the solutions you can easily leverage right away.

Das lernen Sie

Join this session to learn more about the state-of-the-art of online user assistance! You'll benefit from a review of actionable solutions to deliver efficient online help to your end-users.

Vorkenntnisse

no prior requirement, an interest in online communication and software documentation is welcome

Referent:in

 Sabine Berland

Sabine Berland

  • Mirakl
  • Zum Profil
Biografie

While evolving in the tech comm and translation area for over 15 years, Sabine Berland has been involved in several documentation migration projects. From setting up a terminology database to reviewing the translation workflows to better match the Agile requirements, she now teaches a course on online help at Université de Paris, attends the International University Network of the TeKom association, and manages the Product Content team at Mirakl.